Harris Diamond and Suzanne Powers, McCann Worldgroup - Global Retailing Conference 2019

Speaking to retail industry leaders, Suzanne outlines how brands can balance operational excellence with creative distinction in an increasingly complex market. This presentation foreshadows All&'s principle that "Efficiency & Excellence" are complementary forces—where efficiency organizes while excellence galvanizes. Powers demonstrates how retail brands can engineer systems that embrace this duality to drive both customer engagement and business growth.